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  Title Copies
Flawless Consulting: A Guide to Getting Your Expertise Used 
Edition: 2nd 
Year: 1999 
ISBN: 0787948039 
ISBN 13: 9780787948030 
Feedback That Works: How to Build and Deliver Your Message (Arabic Edition) 
Edition: 1 
Year: 2007 
ISBN: 1882197585 
ISBN 13: 9781882197583 
Facilitating the Project Lifecycle: The Skills & Tools to Accelerate Progress for Project Managers, Facilitators, and Six Sigma Project Teams 
Year: 2005 
ISBN: 0787978752 
ISBN 13: 9780787978754 
Executive Presence: The Art of Commanding Respect Like a CEO 
Edition: 1 
Year: 2009 
ISBN: 0071632875 
ISBN 13: 9780071632874 
Employee's Survival Guide to Change 
Edition: Revised 
Year: 2004 
ISBN: 1930885202 
ISBN 13: 9781930885202 
Demystifying Six Sigma: A Company-Wide Approach to Continuous Improvement 
Year: 2003 
ISBN: 0814471846 
ISBN 13: 9780814471845 
Decide and Deliver: Five Steps to Breakthrough Performance in Your Organization 
Year: 2010 
ISBN: 1422147576 
ISBN 13: 9781422147573 
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know 
Edition: 1 
Year: 1998 
ISBN: 188516730X 
ISBN 13: 9781885167309 
Crossing the Line: Sales Strategies for Life & Health in the P&C Agency 
Year: 1997 
ISBN: 0872183610 
ISBN 13: 9780872183612 
Consultative Skills: For Customer-Driven Sales Conversations 
Year: 2013