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  Title Copies
Consultative Selling: Participant Guide ( Binder ) 
Edition: 1 
Year: 2006 
Consultative Brokerage 
Edition: 1st 
Year: 2007 
ISBN: 0872187373 
ISBN 13: 9780872187375 
Competency-Driven Interview Questions 
Edition: 2.0 
Year: 1998 
Commercial Lines: Self-Study Library: Print Eddition. Training Library 
Edition: 1 
Year: 2000 
ISBN: 0872185702 
COACHING THROUGH EFFECTIVE FEEDBACK. 
Year: 1995 
ISBN: 0749416572 
ISBN 13: 9780749416577 
Coaching Through Effective Feedback: A Practical Guide to Successful Communication (A Practical guidebook) 
Year: 1994 
ISBN: 1883553504 
ISBN 13: 9781883553500 
Clued In: How to Keep Customers Coming Back Again and Again 
Year: 2004 
ISBN: 0131015508 
ISBN 13: 9780131015500 
Change Management 
Year: 2003 
ISBN: 1930885180 
ISBN 13: 9781930885189 
Business Performance Series - Change Management Toolkit - The ADKAR Model 
Year: 2010 
Business As Unusual: The Handbook for Leading and Managing Organizational Change 
Year: 2014 
ISBN: 0944002013 
ISBN 13: 9780944002018