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Publisher: McGraw-Hill Companies [ All ]

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  Title Copies
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions 
Edition: 1 
Year: 2003 
ISBN 13: 9780071418218 
Series: Six Sigma 
 1 
The Evaluation Interview 
Edition: 4th 
Year: 1990 
ISBN: 0070202206 
ISBN 13: 9780070202207 
 1