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  Title Copies
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know 
Edition: 1 
Year: 1998 
ISBN: 188516730X 
ISBN 13: 9781885167309 
 1 
High-Efficiency Selling: How Superior Salespeople Get That Way 
Edition: 1 
Year: 1997 
ISBN: 0471170348 
ISBN 13: 9780471170341 
 1 
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results 
Edition: 1st 
Year: 2003 
ISBN: 1401300340 
ISBN 13: 9781401300340 
 1 
Major Account Sales Strategy 
Edition: 1 
Year: 1989 
ISBN: 0070511144 
ISBN 13: 9780070511149 
 3 
Real Time: Preparing for the Age of the Never Satistied Customer 
Edition: large type edition 
Year: 1997 
ISBN: 0875847943 
ISBN 13: 9780875847948 
 1 
Stop Telling, Start Selling: How to Use Customer-Focused Dialogue to Close Sales 
Edition: 2 
Year: 1998 
ISBN: 0070525587 
ISBN 13: 9780070525580 
 1 
Storyselling for Financial Advisors : How Top Producers Sell 
Year: 2000 
ISBN: 0793136644 
ISBN 13: 9780793136643 
 1 
The New Strategic Selling: The Unique Sales System Proven Successful by the World's Best Companies, Revised and Updated for the 21st Century 
Edition: Rev Upd Su 
Year: 1998 
ISBN: 0446673463 
ISBN 13: 9780446673464 
 1