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Page 10 of 10

  Title Copies
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know 
Edition: 1 
Year: 1998 
ISBN: 188516730X 
ISBN 13: 9781885167309 
Leadership Challenge: How to Get Extraordinary Things Done in Organizations 
Edition: New edition 
Year: 1990 
ISBN: 155542211X 
ISBN 13: 9781555422110 
Team Building: Issues and Alternatives 
Edition: Second Edition, Highlighting 
Year: 1987 
ISBN: 0201180375 
ISBN 13: 9780201180374 
Thriving on Chaos 
Edition: 1 
Year: 1987 
ISBN: 0394567846 
ISBN 13: 9780394457840 
Business Performance Series - Change Management Toolkit - The ADKAR Model 
Year: 2010 
Flawless Consulting: A Guide to Getting Your Expertise Used 
Edition: 2nd 
Year: 1999 
ISBN: 0787948039 
ISBN 13: 9780787948030 
Love 'em or Lose 'em: Getting Good People to Stay 
Edition: 2nd 
Year: 2002 
ISBN: 1576751406 
ISBN 13: 9781576751404 
The first 90 days 
ISBN: 1591391105 
ISBN 13: 9781591391104 
How to Get Your Competition Fired (Without Saying Anything Bad About Them): Using The Wedge to Increase Your Sales 
Edition: 1 
Year: 2005 
ISBN: 0471703117 
ISBN 13: 9780471703112 
Managing Influence 
Edition: 4 
Year: 1998