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Page 10 of 10
Title
Authors/Editors
Publisher
Type
Copies
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Edition
:
1
Year
:
1998
ISBN
:
188516730X
ISBN 13
:
9781885167309
Jeffery Gitomer
Bard Press
Books
1
Leadership Challenge: How to Get Extraordinary Things Done in Organizations
Edition
:
New edition
Year
:
1990
ISBN
:
155542211X
ISBN 13
:
9781555422110
James M. Kouzes
Barry Z. Posner
Jossey-Bass Publishers, Inc.
Books
1
Team Building: Issues and Alternatives
Edition
:
Second Edition, Highlighting
Year
:
1987
ISBN
:
0201180375
ISBN 13
:
9780201180374
WILLIAM G. DYER
ADDISON WESLEY LONGMAN PUBLISHING CO
Books
1
Thriving on Chaos
Edition
:
1
Year
:
1987
ISBN
:
0394567846
ISBN 13
:
9780394457840
Tom Peters
Knopf
Books
1
Business Performance Series - Change Management Toolkit - The ADKAR Model
Year
:
2010
Prosci
References
1
Flawless Consulting: A Guide to Getting Your Expertise Used
Edition
:
2nd
Year
:
1999
ISBN
:
0787948039
ISBN 13
:
9780787948030
Peter Block
Pfeiffer
Books
1
Love 'em or Lose 'em: Getting Good People to Stay
Edition
:
2nd
Year
:
2002
ISBN
:
1576751406
ISBN 13
:
9781576751404
Beverly L. Kaye
Sharon Jordan-Evans
Berrett-Koehler Publishers
Books
1
The first 90 days
ISBN
:
1591391105
ISBN 13
:
9781591391104
Watkins, Michael
Harvard Business School Press
Books
3
How to Get Your Competition Fired (Without Saying Anything Bad About Them): Using The Wedge to Increase Your Sales
Edition
:
1
Year
:
2005
ISBN
:
0471703117
ISBN 13
:
9780471703112
Randy Schwantz
Wiley
Books
1
Managing Influence
Edition
:
4
Year
:
1998
Earl Rose
Situation Management Systems, INC.
Publications
1
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