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  Title Copies
Consultative Brokerage 
Edition: 1st 
Year: 2007 
ISBN: 0872187373 
ISBN 13: 9780872187375 
 1 
Consultative Selling: Participant Guide ( Binder ) 
Edition: 1 
Year: 2006 
 1 
Consultative Skills: For Customer-Driven Sales Conversations 
Year: 2013 
 1 
Crossing the Line: Sales Strategies for Life & Health in the P&C Agency 
Year: 1997 
ISBN: 0872183610 
ISBN 13: 9780872183612 
 1 
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know 
Edition: 1 
Year: 1998 
ISBN: 188516730X 
ISBN 13: 9781885167309 
 1 
Decide and Deliver: Five Steps to Breakthrough Performance in Your Organization 
Year: 2010 
ISBN: 1422147576 
ISBN 13: 9781422147573 
 1 
Demystifying Six Sigma: A Company-Wide Approach to Continuous Improvement 
Year: 2003 
ISBN: 0814471846 
ISBN 13: 9780814471845 
 1 
Employee's Survival Guide to Change 
Edition: Revised 
Year: 2004 
ISBN: 1930885202 
ISBN 13: 9781930885202 
 1 
Executive Presence: The Art of Commanding Respect Like a CEO 
Edition: 1 
Year: 2009 
ISBN: 0071632875 
ISBN 13: 9780071632874 
 1 
Facilitating the Project Lifecycle: The Skills & Tools to Accelerate Progress for Project Managers, Facilitators, and Six Sigma Project Teams 
Year: 2005 
ISBN: 0787978752 
ISBN 13: 9780787978754 
 1 
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