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Page 8 of 14

  Title Copies
Good to Great: Why Some Companies Make the Leap...And Others Don't 
Edition: 1 
Year: 2001 
ISBN: 0066620996 
ISBN 13: 9780066620992 
 1 
Clued In: How to Keep Customers Coming Back Again and Again 
Year: 2004 
ISBN: 0131015508 
ISBN 13: 9780131015500 
 1 
Executive Presence: The Art of Commanding Respect Like a CEO 
Edition: 1 
Year: 2009 
ISBN: 0071632875 
ISBN 13: 9780071632874 
 1 
Mastering High Net Worth Selling: The Critical Path 
Year: 2003 
ISBN: 0965676552 
ISBN 13: 9780965676557 
 1 
The CSR Profile: Foundations of Customer Service 
Edition: 1 
Year: 1995 
ISBN: 187820453X 
 1 
Thriving on Chaos 
Edition: 1 
Year: 1987 
ISBN: 0394567846 
ISBN 13: 9780394457840 
 1 
Real Time: Preparing for the Age of the Never Satistied Customer 
Edition: large type edition 
Year: 1997 
ISBN: 0875847943 
ISBN 13: 9780875847948 
 1 
The Boundaryless Organization: Breaking the Chains of Organizational Structure 
Edition: 1 
Year: 1998 
ISBN: 0787940003 
ISBN 13: 9780787940003 
 1 
Performance Consulting 
Year: 1996 
ISBN: 1881052842 
ISBN 13: 9781881052845 
 1 
Moving from Training to Performance, A Practical Guidebook 
Edition: 1st 
Year: 1998 
ISBN: 1576750396 
ISBN 13: 9781576750391 
 1 
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